Terms and Conditions

If your order is being shipped outside the U.S., please refer to the International Terms & Conditions.

THE CONTACEZ PRICE POLICY

We make every effort to maintain prices, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice.

GUARANTEED SATISFACTION

If you have tried a product and it is defective or does not perform satisfactorily, we will provide exchange, credit, or refund (within 30 days of purchase). It’s your choice. To arrange for a return, simply call or e-mail our customer service department at (360) 718-7178 or order@contacez.com.

ContacEZ and the Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between ContacEZ and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with ContacEZ, and upon the Customer’s receipt of ContacEZ’s invoice enclosed with items delivered to Customer, or upon Customer’s receipt of ContacEZ’s credit memorandum or statement, whichever occurs first.

Choose Your Payment Method:
For your convenience, we provide several payment alternatives. You may use Visa, MasterCard, or American Express when placing your order. Alternatively, orders billed to your account may be paid by ACH Debit, Credit Card by Phone, or Check if you prefer. All sales are subject to our normal terms and conditions.

All sales are subject to credit approval. Invoices are payable within agreed terms of sale.

Open Accounts Receivable:
All unpaid accounts receivable past due are subject to a 1.5% finance charge.

DELIVERY TERMS

All Shipments:
Unless otherwise agreed, freight terms are FOB Shipper’s Dock (”Ex Works” outside North America). Title passes at the time the shipment is loaded at the shipper’s dock.

Continental U.S.:
All orders will be subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services. Special orders may be subject to additional freight charges.

Alaska, Hawaii & Pacific Protectorates:
Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface transport, or postal services for reliable delivery. No additional surcharges apply, except when special services are requested.

Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:

  • All orders will be subject to a handling charge. This charge includes freight through the United States Postal Service (USPS).
  • Special delivery orders can be shipped via United Parcel Services (UPS) for an additional charge. No minimum order amount or weight applies.
  • For Puerto Rico only: The Commonwealth of Puerto Rico imposes a 6.6% excise tax, which is not collected by ContacEZ, Inc.

Outside U.S.:
If your order is being shipped outside the U.S., please refer to the International Terms & Conditions.

RETURNS AND EXCHANGES

To arrange for a return or exchange, simply call our Customer Service department. The following conditions must be complied with:

  • All returns and exchanges must be accompanied by a copy of your invoice and a reason for the return/exchange.
  • Returned or exchanged products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a 15% restocking fee.
  • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
  • Refunds or credit memos will be issued for the returned product once it is received. However, you will still be responsible for shipping charges.
  • ContacEZ is not responsible for return shipping costs.

REPLACEMENT POLICY

Download the Replacement Application Form here.

It is our goal to do our best to achieve complete customer satisfaction. We are committed to providing the best possible user experiences for all of our customers and to treat them fairly; in return we ask that our customers treat us fairly and honestly as well.

  • For cases that qualify, ContacEZ will replace broken strips with the same number and type of strips returned.
  • In order to qualify for replacement, the broken strips need to be returned to us for inspection. Please fill out the Replacement Application Form. For USA customers, ContacEZ will send a return shipping label, once the customer has confirmed that they have the broken strips to return to us.
  • ContacEZ will offer replacements for products purchased within the last 90 days only, not for samples or replacements.
  • ContacEZ will replace strips that were broken during normal use.
    Examples of incorrect use include excess vertical pressure, improper sterilization settings, or using strips for purposes other than their intended uses, as listed in our product info sheets.
  • ContacEZ will only offer replacements for strips that were broken within the recommended use of 3-5 times.
    We are more than willing to work with our customers directly to provide assistance to prevent future premature breakage within the recommended usage of 3 to 5 times.

INTERNATIONAL ORDERS

We proudly serve healthcare professionals throughout the world. To place orders or for inquiries on export terms and conditions please contact the International Department by phone (360) 718-7178. Fax: (360) 694-6191, or send us an e-mail at order@contacez.com. Returns: A return authorization number must be received prior to returning any merchandise. Returned products must have been purchased within the previous thirty (30) days.

International Terms & Conditions

We proudly serve healthcare professionals throughout the world.

At your instructions, orders can be shipped by International Air Parcel Post, Surface Parcel Post, Air Cargo, Ocean Cargo, FedEx or by UPS International.

All prices are quoted in U.S. dollars. We request payment in U.S. dollars.

  • Use your Visa, Mastercard, or American Express.
  • Instruct your local bank to wire the funds to:
    Name of Bank
    Address of Bank
    City, State and Zip Code of Bank
    ABA Routing Number: ?????? Account Number: ???????
  • All international orders require payment up front.

All products are fully guaranteed. Your purchase may be returned with prior authorization for credit or refund. Simply return the item within 30 days of receipt (via registered, first class mail) and enclose a copy of your invoice.

To place orders, please contact the International Department by phone (360) 694-1000, fax (360) 694-6191 or e-mail order@contacez.com.

Legal Notices

USE OF THIS WEB SITE

Use of this Web site and access to the material it contains is subject to the following terms and conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these terms and conditions. We reserve the right, at our sole discretion, to update or revise these Terms and Conditions. Please check the Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.

LINKS TO OTHER WEB SITES

This Web site may contain links to other Web sites not owned or managed by ContacEZ or its affiliates. ContacEZ provides such links solely for the convenience of our visitors. ContacEZ is not responsible for the accuracy, legal or regulatory compliance, decency, or any other aspect of the content of such sites, and such sites are not investigated, monitored, or checked for accuracy or completeness by ContacEZ. The inclusion of links to such sites does not imply approval or endorsement of the site by ContacEZ or any association with its operators. We urge you to read the terms of use policies on linked Web sites before utilizing their products or services as CONTACEZ is not responsible for these areas.

PROPRIETARY RIGHTS

Copyrights. ContacEZ is the owner or licensee of all copyrights in and to the content on this Web site, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved.

Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with ContacEZ or its licensors. ContacEZ and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Web site for any purpose not expressly authorized herein without the prior written permission of ContacEZ or its licensors is forbidden.

Trademarks. All trademarks, service marks, trade names, logos, and other designations (collectively the “Marks”) are the sole property of ContacEZ, Paypal, or other third parties that have granted ContacEZ the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the written permission of ContacEZ or such third party that may own the Marks displayed.

Your Information. We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Web site by you and all information provided by you in any manner consistent with our Privacy Policy. Click here to read our privacy statement, which is incorporated into these Terms and Conditions by reference.

TYPOGRAPHICAL OR OTHER ERRORS

While ContacEZ takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. ContacEZ does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While ContacEZ makes reasonable efforts to prevent unauthorized tampering with the Web site, ContacEZ does not guarantee that its efforts will always be successful. Therefore, as set below, ContacEZ does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.

DISCLAIMER OF WARRANTIES

CONTACEZ MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEB SITE MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. CONTACEZ PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE TERMS OF USE, AT THE WEB SITE WITHOUT NOTICE. FURTHER, CONTACEZ ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. CONTACEZ SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE.

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE “CONTENT”) ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE. THE CONTENT IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

ContacEZ makes no representation that the Web site or its contents are appropriate for use in every country of the world. Your use of this Web site is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Web site may not be legal by certain persons or in certain jurisdictions.

Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases.

LIMITATION OF LIABILITY

Use of the ContacEZ Web site or any software application installed by you in connection with the use of this Web site, is at your sole risk. While ContacEZ makes reasonable efforts to ensure the safety and functionality of our Web site and any software applications associated with its Web site, these efforts may fail and errors may occur. IN NO EVENT SHALL CONTACEZ OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE (OR THE CONTENT PROVIDED AT THIS WEB SITE ON ANY WEB SITE RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS WEB SITE OR USERS’ INABILITY TO USE THE CONTENT CONTAINED IN THIS WEB SITE (OR ANY OTHER WEB SITE), ON ANY THEORY OF LIABILITY. CONTACEZ WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF CONTACEZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CONTACEZ’S LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO CONTACEZ FOR ACCESSING THIS WEB SITE OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS.

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.

INDEMNIFICATION BY USER

You agree to defend, indemnify, and hold harmless ContacEZ and its affiliates, parents, subsidiaries, and their respective employees, agents, contractors, officers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys’ fees and costs, that arise from your use, misuse of this site or use of any software application associated with the use of this Web site.

TERMINATION

ContacEZ shall have the right immediately to terminate this agreement with you and your use of the Web site if it determines in it’s sole discretion that you have breached any of these Terms or otherwise been engaged in conduct which ContacEZ determines in its sole discretion to be unacceptable.

CHOICE OF LAW AND FORUM

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of New York, without regard to such state’s rules regarding conflicts of laws. By accessing this Web site, you agree that courts located in New York, New York shall have exclusive jurisdiction over all claims and actions arising out of or relating to these Terms and Conditions and/or your use of this site, and you further agree and submit to the exercise of personal jurisdiction of such courts and consent to extra-territorial service of process for the purpose of litigating any such claim or action.

RECORDS

A printed version of these Terms and Conditions and of any notice given in electronic form will be admissible in judicial or administrative proceedings relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents originally generated and maintained in printed form. For purposes of any dispute, ContacEZ’s records shall be conclusive in all respects.

INTEGRATION AND SEVERABILITY

These Terms and Conditions constitute the entire agreement between you and ContacEZ with respect to this site and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and ContacEZ with respect to this site. If any part of these Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Last Updated: February 6, 2007